Most still have faith in the public service – for nowBusinessDesk, 18 November 2021, by Jem Traylen As an adviser to BusinessDesk’s public sector project, I commented on the Kiwis Count survey of public trust in the public service. Trust rose and converged across ethnicities during the early COVID-19 response, but the gap has since…

Urgent call to improve access to official information: Māori researchersStuff, 19 March 2021, by Nikki Macdonald I commented on research by Paula King, Gabrielle Baker, Bernadette Jones and Tristram Ingham, published in Policy Quarterly, on the Official Information Act and Māori with lived experience of disability. Fewer than a third of the 33 Crown organisations…

One of our greatest assets (2020) In this pre-election opinion piece for Te Pūkenga Here Tikanga Mahi Public Service Association, I argue that one of the greatest assets of Aotearoa is the trust people have in our public institutions and public servants. An ethical and impartial public service is fundamental to keeping that trust, but…

The Performance Improvement Framework: Getting it rightPublic Sector, December 2012, pp. 14–15, by Shelly Biswell As a Principal Advisor at the State Services Commission and one of the key advisers on the Performance Improvement Framework, I explained that the PIF looks back at an agency’s performance as a way of gauging how well placed it…