PIF System Level Findings: Better strategy and role clarity lifts capability
01/08/2020
The third quirk speaks directly to what lifts the capability of the public service. In short, coherency in strategy and clarity about the agency’s role in the broader system appears to be positively correlated with capability (see diagram below).
The strategy and role dimension involve ensuring each agency can clearly articulate its future direction to Ministers, their staff, and their partners and stakeholders in a way that is consistent with its statutory purpose.
This dimension is also about ensuring that every agency has an operating model that efficiently delivers on the strategy, as everyone knows their roles and responsibilities.
Finally, this dimension also includes how the agency works with its Minister so their Minister can work with others. This consists of the efficiency of servicing Ministers and the quality of free and frank advice.

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